Job Summary The International Customer Service Coordinator I is responsible for processing all customer orders in the system with a high level of accuracy.This role involves issuing credit and debit requests, entering system tickets for discrepancies and interacting with the sales team as needed. The primary focus of this role is ensuring precise and timely order entry.

Summary:   The purpose of the cooperative experience is to provide a semester long hands-on experience. Werfen hires students with leadership potential and proven academic success. Ideal candidates will combine technical and business knowledge with analytical strength and creative problem-solving abilities. 

The Service Repair Shop Group Leader is responsible for performing the functions of the Service Repair Shop Instrument Service Engineer while also providing leadership, adminstrative, and business support at the direction of the Sr. Director Transfusion Instrument Service, North America.  This includes direct supervision of the Instrument Service Engineers in the Service Repair Shop, feedback and coaching on technical/customer interactions and availability to assist with complex issues.

Position Summary: This position is responsible to ensure that activities throughout the product lifecycle are in compliance with procedures, standards and regulations applicable to our products.  The position independently develops, applies, and implements methods, tools and practices to achieve product quality goals and requirements in the areas of design, development, production, distribution, maintenance and service.  

Position Summary:   Defines and implements market requirements for new products. Product management of a dedicated product line. Prepares marketing support program for a specific product, product line, or product area. Coordinates implementation with technical services and field sales organization. Provides Marketing assistance to field personnel and customers.

Job Summary   The Quality Inspector II performs and documents inspection and testing per sampling plans and specifications. This individual will also be responsible for identifying, containing, and documenting nonconforming product, and generating NCRs. They will ensure materials and products accepted for use are in accordance with established quality specifications.

Position Summary: Responsible for defining and implementing marketing strategies and collateral for the North America PBM product portfolio to include ROTEM, VerifyNow and GEMweb LIVE analyzers.  Assist Sales Consultants with training and positioning the PBM product portfolio both financially and clinically.  Management of the dedicated product line to include forecasting, labeling, product performance, etc., through complete product life.  Collate customer data to assist in product development and launch of new innovations.  Gain...

Position Summary: The Director of R&D, Reagents is a technical and functional leadership position responsible for accomplishing department/corporate goals in a timely, efficient, and resource-wise manner. This position is responsible for leading content development on our Hemostasis Diagnostics platforms. This individual will be responsible for R&D activities required for new product development and life cycle management from conception through launch. In alignment with the 3-year strategic business objectives, this individual will develop an annual R&D technical plan inclusive of...

We are seeking a Medical Technologist to join our Quality Laboratory team. The Medical Technologist is responsible for performing laboratory testing (including potency, specificity, reactivity and hemagglutination assays) and chemical evaluations (including protein, absorbance, chloride, osmolality, and pH) of Werfen products according to approved Standard Operating Procedures (SOP’s) within defined timeframes. As a Medical Technologist, you will perform all assigned tasks following applicable laboratory SOPs, OSHA regulations and cGMP regulations (i.e. blood borne pathogens and chemical hazards). You will assist the department supervisor and/or manager with...

Job Summary - Primary ownership of assigned customer targets within geographic territory. Achievement of annual instrument and reagent sales objectives in all targeted Werfen markets across assigned geograhic territory. - Lead the critical stages of the Sales Lifecycle within assigned customer base. Identify opportunities through gathering key decision-making criteria, qualifying, and gaining customer understanding (personal & professional goals). Craft product and financial solutions for customers by thoroughly understanding their...

Amazing Total Rewards for our Field Service Team! - Generous Base Salary + Incentive Compensation - Company Vehicle with Personal Use Allowance - Phone & Internet Reimbursement - 8% 401k Match (dollar for dollar!) - Comprehensive Health Care Benefits -

Job Summary   The Software Architect reports to the Software Manger for Architecture and Platforms and is re­sponsible for assigning and overseeing the practical use of technology, architecture and design practices across multiple products assuring the proper and consistent use of common architecture and patterns. Oversees implementation of common development quality control practices to ensure consistent and quality implementation of the Software deliverables....

Provide technical product training for employees, customers and distributors. Maintain training records and course materials within the Learning Management System (LMS). Provide innovative solutions in the creation of training programs and tools according to Werfen and regulatory guidelines.  Follow procedures and maintain training records to ensure compliance with the Werfen Quality System.

Position Summary:   Defines and implements market requirements for new products. Product management of a dedicated product line. Prepares marketing support program for a specific product, product line, or product area. Coordinates implementation with technical services and field sales organization. Provides Marketing assistance to field personnel and customers.

  Position Summary: Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets.

Job Summary   The Principal Systems Integration Engineer proactively leads and contributes to multiple moderate to complex projects and design changes in support of development and investigations.  Responsible for developmental activities as well as design verification and validation related to products, assays, software and hardware.

Job Summary The Customer Success Manager focuses on building strong relationships with customers and key stakeholders, and monitoring their experience, overseeing the escalation process and ensuring that cases are handled efficiently and effectively. They coordinate with different teams, departments, or organizations to assign, track, and communicate the status and res­olution of escalated cases. They also analyze the root causes and trends of escalations, and implement preventive measures or improvements to reduce them. The role requires strong leadership skills, and the ability to navigate challenging customer interactions with...

Amazing Total Rewards for our Sales Team! - Generous Base Salary + Incentive Compensation - Company Vehicle with Personal Use Allowance - Phone & Internet Reimbursement - 8% 401k Match (dollar for dollar!) - Comprehensive Health Care Benefits - Company...

Position Summary: Responsible for leading the process engineering and production support of a product or product line.  Provides technical leadership and support for continuous improvement team efforts focused on process improvement and optimization.  Provides engineering leadership for the design, documentation and implementation of assembly methods, test methods, equipment operation, including specification and optimization.

Position Summary: Responsible for leading the process engineering and production support of a product or product line.  Provides technical leadership and support for continuous improvement team efforts focused on process improvement and optimization.  Provides engineering leadership for the design, documentation and implementation of assembly methods, test methods, equipment operation, including specification and optimization.