Position Summary:

Ensures the streamlined operation of the IT infrastructure of the company in alignment with the business objectives of the organization.  Plans, coordinates, directs, and designs IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT team.  Works closely with Senior Management of Information Services & Support, and with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.  Implements IT policies, procedures, and best practices.

Key Accountabilities: 

• In coordination with the Director of Information Services & Support, leads IT operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. 
• Manages the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, and peripherals. 
• Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of the IT infrastructure. 
• Oversees provision of end-user services, including help desk and technical support services.  Works with stakeholders to define business and systems requirements for new technology implementations. 
• Under the guidance of the Director of Information Services & Support, directs research on potential technology solutions in support of procurement efforts. 
• Keeps current with the latest technologies. 
• Develops business case justifications and cost/benefit analyses for IT spending and initiatives. 
• In coordination with the Director of Information Services & Support, develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. 
• Develops requests for proposals on IT related projects. 
• Negotiates and administers vendor, outsourced, and consultant contracts and service agreements.
• Practices asset management for IT hardware, software, and equipment.
•   Manages IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establishes and maintains regular written and in-person communications with Senior Management in Information Services & Support, decision makers in other departments, and with end users regarding pertinent IT activities.

Budget managed (if applicable) N/A

Internal Networking/Key relationships

• To be determined based on department needs

Skills & Capabilities:

• Strong leadership skills.
• Highly self-motivated and directed.
• Excellent interpersonal skills.
• Exceptional customer service orientation.
• Extensive experience working in a team-oriented, collaborative environment.
• Excellent written and oral communication skills.
• Ability to conduct research into IT issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Keen attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Minimum Knowledge & Experience Required for the Position:

• University degree in the field of computer science and 10 years related work experience.
• Master of Business Administration with technology as a core component preferred.
• Certifications in Cisco network technology (CCNA & CCNP preferred).
• Strong technical knowledge of network and PC operating systems, including Windows operating system and other Microsoft Technologies.
• Strong technical knowledge of current network hardware, protocols, and standards.
• Extensive application support experience with E-Mail applications.
• Proven experience in IT infrastructure planning and development.
• Excellent understanding of the organization's goals and objectives.
• Strong understanding of human resource management principles, practices, and procedures.
• Capability to manage a team of IT professionals including geographically remote locations.
• Strong understanding of project management principles.

International Mobility: Required: No

Travel Requirements: 

• <15% of time