Job Summary

The R&D Service Engineer I maintains and services automated instrumentation within the R&D department. This role is responsible for ensuring automated instrument operation by performing installations, maintenance, calibrations, repairs, and other administrative duties.

Key Accountabilities

• Managing the R&D instrument parts inventory
• Ensuring compliance with all Quality, Regulatory, and Service policies and procedures
• Ensuring all deadlines are met for the installation of new equipment, corrective maintenance, and preventative maintenance activities
• Ability to diagnose, analyze, and troubleshoot complex instrument issues to determine root cause and execute appropriate repairs for resolution while communicating effectively, including follow up to technologist reporting the issue
• Strong triage ability to determine corrective solutions efficiently in a timely manner while managing simultaneous tasks appropriately based on priorities assigned
• Execute Verification protocols related to software and hardware design changes
• Prepare automated system environment for verification testing
• Escalates and communicates unresolved issues effectively
• Accurately documenting all installation, maintenance, and service activities in a timely manner and according to good documentation practices
• Completing regular training to stay abreast of current information and sharing best practices with team members and training them as needed

Networking/Key relationships

Works in cross-functional relationships with verification technologists, integration engineers, other service personnel, and external OEM partners.

Minimum Knowledge & Experience required for the position

• Associate’s Degree in Biomedical Equipment Technology or Bachelor’s Biomedical/Mechanical Electric Engineer. Equivalent experience in lieu of degree will be considered.
• 0-2 years of experience (industry or military)
• Experience in repairing and using instruments used for diagnostic blood banking, blood typing, and antibody screening, preferred
• Bachelor’s Degree in Medical Technology a plus – MT (ASCP)

Skills & Capabilities:

• Good communication skills
• Ability to communicate clearly; communicating data and details as needed
• Able to work in a team environment and collaborate
• Demonstrates knowledge of products, services, procedures, policies, systems, and company organization as it relates to job requirements
• Displays PC skills with Microsoft Office (Word, Excel) and other desktop functions at an intermediate level

Travel requirements:
N/A