Job Summary

Werfen is seeking a highly motivated Manager of Learning & Development (L&D) for the Transplant business line. This role is responsible for leading the design, delivery, and continuous improvement of product-specific training for employees, customers, and distributors. The Manager will partner closely with Commercial Service, Support, Sales Management, Marketing, and Site Operations teams to understand business objectives and define training needs.

This position requires maintaining technical competence and serving as a subject matter expert in the development of training materials. This role will provide innovative solutions in the creation of training programs in alignment with regulatory guidelines. This position will report into the Sr. Director of Learning and Development.

Key Accountabilities

• Select and/or develop training materials and programs utilizing sound Instructional Design providing performance based training utilizing multimedia visual aids, web based training, and reference documents.
• Maintain training files and documents within regulatory and compliance guidelines and maintain records within the Learning Management System.
• Maintain training laboratories, instrumentation and equipment in accordance with Good Laboratory practices and Quality guidelines. Maintain supplies through appropriate ordering of reagents and consummables as needed, based on class schedules and budget.
• Collaborate with management, supervisors and employees to understand business needs and job specific responsibilities, integrate changes in policies, procedures, regulations, business initatives, and technologies into performance-based training programs.
• Measure effectiveness of training and identify gaps through surveys, needs assessments and performance analysis. Establish and maintain departmental technical training metrics and report to management.
• Schedule and conduct training sessions to meet business needs and training objectives such as on-line web based training, classroom instructor led training, webinar training sessions, etc.
• Identify or develop innovative and creative new learning techniques and teaching aids such as visual aids, elearning tools and reference works to meet audience needs and training objectives.
• Coordinate new hire training with the hiring and training demands of business partners.
• Mentor and coach new hire trainers for L&D processes, class scheduling, delivery and material development.
• Collaborate with Global Marketing and Global Service departments to develop and implement training projects associated with product launches.
• Manage all training project timelines and milestones effectively and ensure timely communication of project status with all stakeholders.
• Performs other duties and responsibilities as assigned.

Networking/Key relationships

• Global Commercial Service and Support
• Global Sales Management
• Global Marketing
• Global Transplant technology center
• Quality and Regulatory

Minimum Knowledge & Experience:

       Education: BS in Biology; ACHI Certified (American Society of Histocompatibility)

       Experience:

• Training development and delivery experience required.
• HLA & Transplant Diagnostic laboratory industry experience required
• Sales and/or Marketing experience preferred.
• Medical Device / Diagnostic industry experience preferred.
• Experience working in a regulatory environment is necessary.

       Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

• Communication: Excellent verbal and written communication to effectively convey information and engage stakeholders. Must have excellent presentation skills.
• Collaboration: strong interpersonal skills to work effectively with diverse teams and build strong relationships. Must have the ability to relate to employees at all levels of the organizational structure.
• Adaptability: Flexibility to adjust to changing circumstances and manage multiple priorities.
• Software skills: Must have intermediate to advanced proficiency in the MS office suite, including, but not limited to Word, Excel, PowerPoint, and Microsoft Project software.

Travel requirements:

• Position requires 25-50% travel to alternate sites to conduct training globally.