Job Summary

The Project Manager of the Project Management Office (PMO) will be responsible for leading, scaling, and optimizing programs within North America Commercial Operations. This role will define and drive projects using program management strategies, ensuring alignment with organizational priorities and industry best practices in a highly regulated environment. As a key member of the organization, the Project Manager will contribute to the execution, and continuous improvement of project management standards while serving as a cross-functional business partner in business initiatives. This role will drive cross-functional collaboration, ensure project alignment with organizational objectives, and drive a culture of accountability, innovation, and operational excellence. The Project Manager will play a hands-on role, overseeing projects, optimizing resource allocation, and proactively mitigating risks to maximize business impact.

Key Accountabilities

Project Execution Oversight

• Manage & execute projects to ensure initiatives are delivered on time, within scope, and on budget, to align with business goals & stakeholder satisfaction.
• Manage high-impact cross-functional projects, collaborating with key stakeholders to ensure successful delivery and support organizational goals.
   Track and report on project performance using dashboards and metrics to ensure transparency, accountability, and alignment with project goals.
• Identify and manage project risks, implementing mitigation plans, proactively identifying and resolving project roadblocks that may impact timelines, scope, or stakeholder expectations.

Cross-Functional Collaboration & Executive Engagement

• Communicate project status, risks, and key insights to stakeholders at various levels to ensure alignment and informed decision-making.

Continuous Improvement & Innovation

• Recommend and apply project management tools & technologies to improve team efficiency, tracking, and visibility throughout the project lifecycle.
• Support continuous improvement of project management practices by identifying opportunities to enhance agility, scalability, and delivery effectiveness.
• Promote a culture of continuous improvement, accountability, and innovation within the project teams, ensuring effective delivery and adaptability to evolving business needs.
• Performs other duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Networking/Key relationships

• Commercial Operations
• Finance | Client Services
• Operations | Logistics
• Medical Affairs
• Compliance
• Information Technology
• Health Care Professionals (Customers) Project Managers & IT Departments

Minimum Knowledge & Experience for the position:

Education

• Bachelor’s degree in business required, project management, STEM or a related field, Master’s Degree strongly preferred.
• Project Management Professional (PMP) certification required.
• Agile certifications (e.g., SAFe, PgMP, or CSM) strongly preferred.

Experience

• Minimum 4 years of Program Management experience.
• Demonstrated ability to influence cross-functional teams and drive strategic decision-making.
• Strong understanding of regulatory environments and biotech industry or hospital integrated networks is preferred.

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

• Demonstrates strong leadership and stakeholder management skills, effectively collaborating with aligned cross-functional teams and customers to ensure project alignment and success.
• Proficient in project and portfolio management tools such as Microsoft Project, Jira, Smartsheet, Asana, ServiceNow, supporting efficient planning, tracking, and collaboration.
• Demonstrates financial awareness by managing project budgets, evaluating cost impacts, and supporting value-driven decision-making.
• Understands change management principles and supports team adoption of new processes and tools to improve project outcomes.
• Brings analytical approach to project delivery, interprets data to generate actionable insights, and supports informed decision-making.
• Communicates clearly and effectively, simplifying complex project information for diverse audiences to ensure understanding and alignment.
• Demonstrates exceptional emotional intelligence, resilience, and problem-solving abilities in fast-paced, dynamic environments.
• Effectively manages complex projects involving uncertainty, interdependencies, and evolving stakeholder needs by applying adaptive planning, agile execution, and strong collaboration to mitigate risks and deliver results.

Travel requirements:
Approximately 25% of overnight travel is required.