Job Summary

This position is responsible for the successful advanced connectivity of Werfen digital solution(s) and instrumentation for new and existing Werfen customers in collaboration with the Applications and IT Solutions implementation team. This includes, but is not limited to completion of all required post sale technical connectivity activities, ensuring the product application/solution functions to specifications. Ensures customer satisfaction during interface connection, validation, integration and go-live processes.

Key Accountabilities

• Collaborations with IT Solutions Architects, and/or stakeholders to implement customers' functional and business requirements to ensure specifications are converted into flexible, scalable, and maintainable digital solutions and designs are in compliance with all
  regulatory policies, procedures and records.
• Independently performs advanced interface configuration of digital solutions and instruments in agreed upon environment per established guidelines. This includes new installations, interface changes and enhancements.
• Coordinates activities to ensure project progresses on schedule while meeting all other specified project performance parameters related to interface configuration.
• Independently performs troubleshooting during the connection configurations to ensure interfaces are fully functional and utilized as planned.
• Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction.
• Provides advanced technical support and services via telephone, email, chat to external and internal customers. Infrequent on-premise client visits may be required.
• Responsible for high quality technical documentation regarding customer setup and within internal knowledge base systems, and internal team procedures, technical training, etc.
• Assures financial stability and viability of the territory by promoting and selling service agreements, and other services.
• Responsible for covering off-shift hours/weekends/holidays as required.
• Other duties and responsibilities as assigned.

Networking/Key relationships

To be determined based on department needs, to include interactions such as:

• Commercial Operations Organization
• Implementation and Project Team
• Product Line Support Manager
• Clinical Software Support

Minimum Knowledge & Experience for the position:

• Bachelor's degree in Information Technology, Computer Science, or Engineering required or Health Care related degree with relevant experience in lieu of an IT related degree will be considered.
• Minimum 3 years experience with Healthcare IT required: Interface Engines, IT Security for healthcare environments, Connectivity, Databases or ADT/POCT Devices required.
• 3 years equivalent Werfen product experience in lieu of connectivity engineer experience acceptable
• Project management experience desirable

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

• Comfortable communicating with and influencing customers, internal teams, and senior leadership
• Ability to gather, analyze and articulate high-level business capabilities and requirements
• Ability to work in a regulated environment
• Demonstrated ability to solve complex technical challenges
• Adaptability; ability to manage workload and competing priorities
• Advanced knowledge of clinical/healthcare IT environments to include healthcare interface protocols
• Advanced knowledge of cybersecurity as it relates to interfacing to include state of the art solutions to encrypt and secure data both in transfer and at rest, keeps current within industry trends and mitigation
• Advanced level knowledge of Werfen IT Solutions portfolio interfacing to determine functionality meets customer needs
• Language: Fluency in English required

Travel requirements:

Up to 15% travel