The Manager, Laboratory Services will manage the activities of the Laboratory Services department ensuring that raw materials and final products are tested on time and meeting all applicable procedures and specifications. This includes oversight of equipment operation and maintenance, documentation, product control, product handling, storage, and other tasks associated with ensuring the quality and suitability of products

• Provides direction to the laboratory staff in the performance of daily tasks. Ensures that department employees follow all applicable regulatory and safety requirements.
• Reviews and approves as needed, laboratory records for completeness, accuracy, and acceptability of results and for conformance to written specifications, SOPs, and applicable regulations (inclusive but not limited to: FDA, Health Canada, ISO 13485, OSHA, etc.).
• Schedules laboratory activities to meet production requirements.
• Ensures timely completion of out-of-specification records, root cause analyses, and deviations investigations.
• Implements key performance metrics to monitor and improve the laboratory activities efficiencies and compliance.
• Implements continuous improvements initiatives to increase laboratory efficiences such as elimination of redundant tests, 5S, kanban, balanced workload, etc.
• Performs employee appraisals.
• Timely identifies and documents, under the direction of Human Resources department, the need for any employee intervention inclusive of disciplinary actions.
• Assists with the preparation of department budget and keeps expenses within established limits.
• Performs other duties and responsibilities as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Travel Requirements:

• Travel is required 0% of the time.

Minimum Knowledge & Experience

Education:

• Medical Technologist, ASCP Certification, BS Laboratory Sciences. Specialist in Blood Bank preferred.

Experience:

• Minimum of one year of management experience or a leadership role.
• Must have strong knowledge of blood bank/transfusion service.
• Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities

• Establishes a succession planning process for laboratories key functions (e.g. Supervisor, etc.).
• Interacts cooperatively with coworkers, supervisors, or managers of other departments and receives direction well from superiors.
• Manages employee training activities including appropriate training records.