Position Summary:

Responsible for technical user support and security in the company’s local area networks. Maintains hardware and software on the company’s network servers and user workstations. Monitors and controls data communications equipment and software.

Key Accountabilities

• Controls security in the local area network including creation of passwords and allocation of access rights for users to data files and applications.
• Controls access rights to the company’s electronic mail system.
• Installs, configures and monitors file and application servers on the local area network. Performs hardware and software installation and maintenance.
• Installs and tests hardware and software for workstations, printers, and other peripheral devices in employee work areas. Diagnoses causes of failures and performs corrective or preventive maintenance. When necessary coordinates service calls to outside vendors, reporting problems and assisting with the repairs.
• Operates and monitors data communications hardware and software, including routers, modems, and communications servers.
• Assists employees in operation of personal computers, printers and other peripheral equipment.
• Keeps an up to date hardware and software inventory, and performs other administrative tasks required by IT standard procedures.
• Ensure compliance with the security policies established for the acquisition, design, development, operation, administration and maintenance of production systems, operating systems, control of networks and communication systems, databases and related technological resources of Werfen

Budget Managed (if applicable)

N/A

Internal Networking/Key Relationships

To be determined based on department needs, to include interactions such as:

• Coordinates with IT Systems   Senior Manager or IT Systems   Manager on project priorities and to establish the design for the different infrastructure projects
• Regularly meets with systems users to clarify user requirements, provide support and problem resolution.
• Regularly meets with development team members to clarify user requirements, provide support and problem resolution.
• Others as determined by department needs

Skills & Capabilities:

• The ideal candidate for this position will exhibit the following skills and capabilities:
  • Ability to troubleshoot hardware/software malfunctions and perform repairs is required.