Job Summary

Reporting to the Senior Director IT & Digital Enablement, North America, the IT Business Partner (IT BP) is responsible for bridging the gap between business stakeholders and the IT department. This position requires a deep understanding of the business operations, processes, and technologies to identify opportunities and support the implementation of IT solutions that drive business value. The IT BP will work closely with various departments and business units to understand their IT needs, provide strategic guidance, and ensure that the IT department is aligned with the overall business objectives. IT BP will act as a translator, helping to ensure that the IT department understands the business's needs and objectives, while also ensuring that the business stakeholders understand the capabilities and limitations of the IT department. IT BP will work closely with both sides to identify opportunities for improvement, streamline processes, lead projects, and provide support in the implementation of those initiatives designated by the IT BP Director to ensure that technology solutions are aligned with the business's goals and objectives.

Key Accountabilities

• Act as a liaison between the business stakeholders and the IT department, facilitating communication and ensuring that both sides understand each other's needs and requirements.
• Analyze the business's processes and systems to identify areas for improvement and make recommendations for technology solutions that can streamline operations and improve efficiencies.
• Collaborate with the IT department to ensure that technology solutions are aligned with the business's goals and objectives.
• Manage projects related to technology solutions, including project planning, requirements gathering, testing, and deployment.
• Develop deep knowledge of the WW processes and build both horizontal and vertical relationships with business and IT leaders that deliver business impact.
• Work with business stakeholders to define and document business requirements and translate those requirements into technical specifications, functional requirements, and systems design documents for the IT department.
• Work with the IT department to develop and implement testing plans and procedures to ensure that technology solutions meet business requirements and are delivered on time and within budget.
• Provide functional support and training to the business stakeholders for optimal utilization of available applications and on new technology solutions.
• Develop and monitor KPI to evaluate the quality of the information and the level of usage of each application developed by the IT team after implementation.
• Provide leadership to the business team to guarantee the progress of the different information systems projects.
• Act as the principal technology advisor to the Business and provide guidance to the business on technology solutions and best practices to effectively utilize technology.
• Identify and manage risks and issues associated with technology projects, and develop and implement mitigation strategies.
• Act as an advocate for the business within IT, promote the importance of business priorities and needs.
• Ensure continuous improvement in value optimization, IT performance, and business processes where applicable.
• Collaborate with the Project Management Office (PMO) and IT leadership on prioritization of IT projects based on business needs across the company.
• Stay up to date with the latest technology trends and developments, and identify opportunities for the business to leverage emerging technologies to improve operations and gain a competitive advantage.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Networking/Key relationships

• Function and Geographical Leaders and Department Managers
• IT Vendors and Service Providers
• IT Staff and Technical Teams
• IT PMO
• Key user Leaders

Minimum Knowledge & Experience for the position:

• Bachelor's degree in Engineering, Information Systems, Computer Science, Business Administration, or a related field.
• Minimum of 5 years of experience working in a business-facing role, preferably in a liaison or partnership capacity.
• Minimum of 4 years of SAP or other ERP systems experience as well as a minimum of 4 years experience with manufacturing companies with global operations.
• Excellent communication, collaboration, and relationship-building skills.
• Strong analytical and problem-solving skills.
• Significant project management experience, including project planning, requirements gathering, testing, and deployment.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of business processes and systems, as well as technology trends and developments.
• Familiarity with software development methodologies, such as Agile or Waterfall.
• Proficiency in Microsoft Office Suite, project management software, and other business­ related tools.

Skills & Capabilities:

• Strategic thinking and business acumen
• Strong analytical and problem-solving skills
• Ability to manage multiple projects and priorities in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders
• Strong team-building skills
• Knowledge of emerging technologies and their potential impact on business operations and strategy

Travel requirements:
Up to 25%