Job Summary
Responsible for installing, maintaining, troubleshooting, and optimizing Werfen’s lab automation systems at healthcare facilities nationwide. This role ensures precise installations and optimal system performance through regular maintenance and timely repairs, thereby minimizing downtime for customers.

Key Accountabilities

• Responsible for the successful execution and completion of all installation and preventative maintenance activities. This includes passing all operation qualification tests, installing all applicable software and hardware upgrades, and ensuring system readiness.
• Effectively complete tasks by planning, collaborating, and implementing standard procedures within a team evnironment.
• Demonstrate the highest level of professionalism, commitment, communication, and follow-up with customers and colleagues at all times.
• Responsible for ensuring the correct and precise placement of Werfen’s automation equipment by collaborating with the Customer’s engineering, facilities, IT, and management teams as needed.
• Responsible for providing updates with respect to customer situations and lead generation to our sales and applications counterparts through routine interaction and communication.
• Responsible for complying with all applicable Quality and Regulatory requirements, mandated policies, procedures, work instructions, and records, ensuring all records are compliant, complete, and accurate.
• Performs other duties and responsibilities as assigned.

Networking/Key relationships
To be determined based on department needs, to include interactions such as:

• North America Commercial Operations
• WorldWide Marketing & Service
• Finance
• Client Services

Minimum Knowledge & Experience required for the position:

• Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry training required.
• Minimum 2 years in a Service, Support, or equivalent experience in a healthcare customer facing or support environment.
• Working knowledge of Labaoratory Information Systems and network connectivity.
• Working knowledge of personal computers and Windows Operating Systems; legacy up to current version.

Management has the discretion of substituting relevant work experience for a degree and/or
making exceptions to the requirements for years of experience.

Skills & Capabilities:

• Strong organizational and time management skills, ability to multi-task, work under pressure, and exercise good judgment.
• Strong communication and cross-functional skills; ability to work in a team environment, collaborating with colleagues to drive and achieve business goals.
• Outstanding attention to detail.
• Ability to work in confined spaces and perform tasks while sitting on the floor, as well as the capability to move and handle heavy modules.
• Basic knowledge of electrical systems and mechanical components relevant to automation systems; Understanding of basic automation communication protocols and the ability to troubleshoot network issues.

Travel requirements:

Field based; Minimum 70% overnight travel.