Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.  We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Position Summary:

Under the direction of the Director of Service, directs and manages the activities of all field engineering representatives within a service area.  Provides appropriate service support to customers and internal departments of Werfen.

Key Accountabilities: 

• Develops plans, programs, budgets, and operating procedures for assigned service area.
• Provides customers with prompt and effective installation, maintenance and service support.
• Manages efficient scheduling and the allocation of human and capital resources.
• Selects, hires, develops, and evaluates field service representatives within the area.
• Administers capital revenue and expense budgets incurred by subordinates.
• Establishes work standards and measurements.
• Monitors the technical reporting system.
• Performs other duties as position requires

Budget Managed (if applicable): 

• TBD

Internal Networking/Key Relationships:

• TBD based on departmental needs

Skills & Capabilities:

• Leadership, Oral and Written Communications, Developing Direct Reports and Others, Comfort Around Higher Management, Long-Range Planning

Min Knowledge & Experience Required for the Position:  

• Bachelor's degree in engineering, a related technical discipline or business. 
• Eight years of customer service experience, to include five years in a managerial capacity.

International Mobility: Required:

• No

Travel Requirements:

• 75% of time