Position Summary:

Responsible for assisting customers in the implementation of technical systems, software, and hardware solutions. Participate in all phases of the design, test, and implementation process, helping to modify the project scope, identify and troubleshoot problems with implementation or efficiency, and determine how well the new implementations are working after the project is complete. Also responsible for training end users on how to use the new systems.

Key Accountabilities

• Under direction of the Clinical Applications Director, manages large scale hemostasis implementations as project managers and technical consultants.
• Evaluates customer needs and develops configurations that support their workload and workflow.
• Tests and troubleshoots final system setups.
• Provides training and end-user support during and after the implementation process.
• Build long term strategic partnerships with IHNs to position clinical value and promote menu expansion.
• Performs product demonstrations and aids in scoping project.
• Participates in seminars, workshops and convention exhibit activities as requested by Management
• Acts as a resource for local ACs and CAMs on software and hardware solutions.
• Coordinates the instrument go-live process with internal and customer stakeholders
• Responsible for ensuring total customer satisfaction.
• Manages and controls expense budget
• Prepares forecasts and other monthly reports as required by management
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures, and work instructions

Secondary Functions:

• Performs other duties and responsibilities as assigned by Clinical Applications Director

Budget Managed (if applicable)

• Personal Travel & Expense Budget

Internal Networking/Key Relationships

To be determined based on department needs, to include interactions such as:

• Client Services
• North America Marketing
• Sales
• Applications
• Field Service
• Commercial Operations Support Functions
• North America Commercial Leadership

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

• Proven technical proficiency and knowledge
• Strong planning and organizational skills
• Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication.
• Demonstrated problem solving skills
• Strong Collaboration skills, capable of executing in a team environment.
• Strong computer skills (Word, Excel and PowerPoint)
• Strong Customer Focus
• Demonstrated Analytical abilities & problem-solving skills
• Strong Presentation Skills
• Efficiently works under pressure to meet deadlines

Minimum Knowledge & Experience required for the position:

Education:

• Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience

Experience:

• Minimum of five years related experience (clinical experience preferred)
• Project management skills/experience highly desirable

Additional Skills/Knowledge:

• Language: Fluency in English required.

International Mobility:

• Required: No

Travel Requirements:

• Approximately 75% of time