Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Job Summary

The Pricing Compliance Specialist is responsible for creating, maintaining, and validating customer and pricing records, ensuring alignment with executed contracts and IHN agreements. This role generates and analyzes reports to identify upcoming price changes, communicates implementation details to customers, and partners with the Commercial Operations team to execute required updates. This position develops pricing for GPO and IDN agreements and collaborates with Corporate Account Directors and Sales to review expired or expiring contracts.

Additionally, the Pricing Compliance Specialist will work with the Customer Success Team and Standing Order Team to review price discrepancies and ensure that pricing is accurately reflected on orders submitted by automated solutions or platforms, or on standing orders. The Specialist serves as a liaison between Sales and Customers, directly communicating with customers to investigate and resolve pricing issues. This role investigates and resolves sales order pricing discrepancies, conducts root cause analyses, and performs analytical reviews to identify recurring non-conformities. Based on findings, the Specialist will work closely with Sales and Customers to implement corrective and preventive actions that improve pricing accuracy, strengthen compliance, and reduce future pricing issues.

Key Accountabilities

• Ensure accurate storage of critical data such as GPO and IHN affiliations, membership ID classifications, eligible pricing tiers, and tax exemption settings.
• Review and create pricing offers for IDNs, GPOs, Master Agreements, and Reagent Rental customers.
• Provide training and mentorship to Pricing Compliance Coordinator I and II team members.
• Monitor and review pricing expiration reports using SAP Sales Statistics to identify expiring prices and communicate changes to customers.
• Generate reports to ensure timely distribution of customer price increase letters and implement contractual terms as required.
• Investigate and resolve customer order pricing discrepancies, communicating resolutions effectively or applying necessary account updates.
• Conduct pricing analysis for customers, IDNs, and GPOs.
• Implement reagent and service pricing based on signed customer documentation or Master Agreements.
• Perform other duties as assigned.

Minimum Knowledge & Experience required for the position:

• Associate degree in Business or related field required; Bachelor’s degree in Business Administration, Finance, or related field preferred, or equivalent experience.
• Minimum 4 years of related experience in a business environment
• Previous experience as Pricing Compliance Coordinator I strongly preferred.
• Proficiency in Microsoft Excel, including pivot tables and advanced analytical function and formulas required.
• Knowledge of SAP ERP preferred.

Skills & Capabilities:

• Ability to multitask and prioritize effectively to meet business needs.
• Strong customer focus and attention to detail.
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills and emotional intelligence; able to manage customer issues, build relationships, and collaborate with internal and external stakeholders.
• Ability to analyze data and identify discrepancies.
• Solid understanding of customer master data and pricing structures.
• Serves as a role model for the team by promoting Werfen values and clearly communicating productivity goals, service levels, and performance metrics to management.

Travel requirements:

• Occasional travel may be required. Less than 5%.

The hourly rate range for this role is currently $35.00 to $42.00 per hour. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com